Return and Refund Policy

Return & Refund Policy

At Arthur & Margaret London, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy below.

1. Return Eligibility

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

  • Be unworn, unused, and in its original condition.

  • Have all original tags attached.

  • Be returned in its original packaging.

  • Be accompanied by proof of purchase or your order confirmation.

To request a return, please contact our customer support team at:

arthurmargaretlondon@gmail.com

Returns sent without prior approval will not be accepted.

2. Return Instructions

Once your return request has been approved, we will provide you with detailed return instructions, including the appropriate return address where your parcel should be sent.

Please do not return your order until you have received confirmation and return instructions from our customer support team.

3. Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or you have received the wrong product, please contact us immediately at arthurmargaretlondon@gmail.com.

We will review the issue and work with you to provide an appropriate solution as quickly as possible.

4. Non-Returnable Items

For hygiene, safety, or legal reasons, certain products cannot be returned.

These include:

  • Personalised or custom-made products

  • Personal care or beauty products

  • Perishable goods

  • Hazardous materials, flammable liquids or gases

  • Gift cards

Unfortunately, sale items and gift cards are non-refundable unless required by applicable consumer law.

If you are unsure whether your item qualifies for a return, please contact our customer support team before sending it back.

5. Exchanges

We do not offer direct exchanges.

If you would like a different size, colour, or product, we recommend returning your original item (once approved) and placing a new order separately.

6. European Union 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, for any reason and without providing a reason.

To qualify, the item must be:

  • Unused and unworn

  • In its original condition

  • Returned with all tags attached

  • In the original packaging

  • Accompanied by proof of purchase

This right applies in addition to your statutory consumer rights where applicable.

7. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not yet received it, please contact us at:

arthurmargaretlondon@gmail.com

8. Contact Information

Store Name
Arthur & Margaret London

Business Address
Sluisweg 1A
6582 AG Heumen
Netherlands

Warehouse Address
Heol Fair
Llandaff, Cardiff
CF5 2EE
United Kingdom

Company Registration Number (KvK)
98681710

Customer Support Email
arthurmargaretlondon@gmail.com

Tel: +44 7454752907

Customer Support Hours

Monday – Friday: 9:00 AM – 5:00 PM (GMT)

Saturday – Sunday: 10:00 AM – 5:00 PM (GMT)

We aim to respond to all customer enquiries within 24 business hours.