Shipping Policy

Shipping Policy

At Arthur & Margaret London, we are committed to providing reliable and efficient delivery throughout the United Kingdom. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Shipping Destinations

We currently ship to addresses across the United Kingdom.

All orders are shipped using trusted delivery partners to ensure your parcel arrives safely and efficiently.

2. Order Processing

Orders are processed within 2–3 business days (Monday to Friday), excluding weekends and public holidays.

During busy periods, such as seasonal promotions or holidays, processing times may be slightly longer. If delays occur, we will do our best to keep you informed.

3. Shipping Costs

We are pleased to offer FREE standard shipping on all orders delivered within the United Kingdom.

No minimum purchase is required.

4. Delivery Times

Once your order has been processed, the estimated delivery schedule is as follows:

  • Processing Time: 1–3 business days (Monday to Friday)

  • Transit Time: 4–9 business days (Monday to Friday)

  • Estimated Total Delivery Time: 6–12 business days

  • Order Cut-Off Time: 6:00 PM (GMT)

  • Time Zone: Greenwich Mean Time (GMT)

Orders placed after 6:00 PM (GMT) will begin processing on the next business day.

Please note that all delivery times are estimates and may occasionally vary due to factors outside our control, including courier delays, adverse weather conditions, public holidays, or periods of exceptionally high demand.

5. Shipping Restrictions

We currently do not deliver to:

  • PO Box addresses

  • APO/FPO/DPO military addresses

  • Locations where our delivery partners are unable to provide service

If your delivery address falls within a restricted area, our customer support team will contact you to discuss the available options.

6. Failed Deliveries & Returned Parcels

Please ensure that your shipping address is complete and accurate before placing your order.

If a parcel cannot be delivered due to an incorrect address, unsuccessful delivery attempts, or because the parcel was not collected, it may be returned to our fulfilment partner.

Should this occur, we will contact you to arrange a new delivery. Additional shipping charges may apply.

7. Lost or Damaged Parcels

If your parcel is lost during transit or arrives damaged, please contact us as soon as possible.

Email: arthurmargaretlondon@gmail.com

We will work directly with the courier to investigate the issue and provide an appropriate resolution as quickly as possible.

8. Changes to This Shipping Policy

Arthur & Margaret London reserves the right to update or modify this Shipping Policy at any time to reflect changes in our services, operational procedures, or applicable legal requirements.

Any updates will be published on this page and will take effect immediately upon publication.

Last Updated: 25 July 2026

Contact Information

Store Name
Arthur & Margaret London

Business Address
Sluisweg 1A
6582 AG Heumen
Netherlands

Warehouse Address
Heol Fair
Llandaff, Cardiff
CF5 2EE
United Kingdom

Company Registration Number (KvK)
98681710

Customer Support Email
arthurmargaretlondon@gmail.com

Tel: +44 7454752907

Customer Support Hours

Monday – Friday: 9:00 AM – 5:00 PM (GMT)

Saturday – Sunday: 10:00 AM – 5:00 PM (GMT)

We aim to respond to all customer enquiries within 24 business hours.